Age of consent

By purchasing products from PinkSpiderDirect.com you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, PinkSpiderDirect.com is not obliged to accept your order.

Contract Formation

Orders made through PinkSpiderDirect.com  are subject to acceptance and availability. PinkSpiderDirect.com  may choose at any time to cancel your order.

No contract will officially exist between yourself and PinkSpiderDirect.com  until your parcel has been despatched.

PinkSpiderDirect.com provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. Please see our ‘Privacy' page.

Your credit card is charged in the name of our parent company Spider Retail Group.

Data Protection

PinkSpiderDirect.com  is compliant with the Data Protection Act. Your details will not be passed on to any third party without prior consent.

Price Checker

PinkSpiderDirect.com  is happy to price match products found cheaper on alternative sites under the following conditions.

• The alternative site is UK based

• The product is due for immediate dispatch

• The alternative site is not an auction site

Disclaimer

All goods sold through this site are sold as ‘novelty goods.’ The vendor, Spider Retail Group, the holding company of PinkSpiderDirect.com , cannot be held responsible for any injury caused by improper use.

Goods or packaging of goods may differ slightly to those displayed on the website.

PinkSpiderDirect.com , holding company of the Spider Retail Group cannot be held responsible for errors or interruption on the website.

Copyright

Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of Spider Retail Group

Acceptance of terms and conditions

Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.

Discount offers and Voucher Codes

 PinkSpiderDirect.com has the right to end offers at any time.
In the instance that a customer has two or more discount codes they should use the code for the greater amount as discount offers and voucher codes can not be added together

Delivery

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your confidentiality.

Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware.

We use Royal Mail, Business Post courier and FedEx

We Deliver Worldwide
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 1.35kg. Over this weight then goods are sent via a courier service.

Royal Mail: If you are not in when their parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.

Business Post: If you are not in when their parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us and additional fees will be charged to your account for the return service. See below for charges

Redelivery Charges.
If customers fails to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately there is a redelivery charge to dispatch the goods back out.

UK Re-delivery Charges:-
Royal Mail - £3.50
Courier - £5.50

Return Parcel Charge:-
If you fail to collect your parcel from the Business Post depot or for any reason and your parcel has been sent back to us their is a £9.95 charge levied to you.

We cannot waive the above charges under any circumstances regardless of reason for non delivery. We know this is very high but I am afraid these are a cost passed on from Business Post. As we pass on all our savings and costs to you to dispatch I am afraid we have to pass on these costs too.

Customer Exchanges and Faulty items:-
If a customer returns an item because they don't want it and they want an exchange the redelivery charges apply.

If a customer returns an item for an exchange due to a fault their is no charge for sending a new item back to them.

If a customer sends an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to them.

Cancelled Orders:-
If an order is cancelled after dispatch the full delivery charge will not be refunded.

Returns Policy

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day you received the order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

8. All promotions are subject to the these terms unless otherwise stated and in the event that an order is returned and the packaging on either the free gift or any item in the order has been violated in one of the ways described above, then the values of the such items will be deducted from any monies owing as well as any shipping costs for returning the item to the customer because it has been violated.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Postage and Packing

On occasion their may be times when parcels need to be dispatched back to customers and further charges will apply see above and below for details.

What happens if something goes wrong

We have a dedicated team looking after your interests and if their are any issues with your parcel we will work to over come the problem and obtain a delivery for you.

If you parcel is lost on route we will endeavor to obtain compensation for you.

We will liaise with the particular depot on your behalf and resolve any problems swiftly.


Lost Parcels

We do not replace lost parcels free of charge. All parcels are dispatched insured and our team will look after the claim procedure on your behalf and all compensation once obtained will be passed onto you. So you will never be out of pocket but in the mean time if you wish to have a replacement order sent this must be sent at your cost.

A claim usually takes about 4 weeks to complete.

Royal Mail Procedure:-
1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and contacts your customer to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives your customers confirmation back.
4) We receive a cheque and your account is refunded the order value in full.

If the customer does not make the effort to confirm the parcel is missing, no payout is received from Royal Mail so in turn you will not receive any compensation.

Royal Mail currently loses approx 6 parcels a month on our entire monthly dispatch which equates to less than 0.01% so do not be overly concerned about lost parcels.

Business Post & Fedex.
1) We complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2) Fedex processes the claim.
3) We receive a cheque and your account is refunded the order value in full.

FedEx very rarely lose anything and it is currently one or two parcels a quarter out of our entire quarterly dispatch.